Zendesk Ticket List

    Working with Zendesk, Fontis has helped to build a Magento extension that brings businesses and customers closer together.

    As a leading customer service solution provider, Zendesk helps merchants by providing tools to ensure a great customer experience. The Magento extension makes these tools conveniently available by integrating help desk functionality directly within Magento for customers and support staff alike.


    Customer and order integration

    Seamlessly synchronise customer billing, shipping and order information through Zendesk's REST API.

    Admin panel ticket grid

    Tabbed grid of all tickets allowing staff to search, filter and sort tickets directly in Magento.

    Customer ticket list

    Allow customers to keep track of their support requests through a frontend customer account page.

    Frontend widget integration

    Contact form ticket forwarding

    Integration with Zendesk's Magento App

    Multi-channel support

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